shutterstock_1192307284.jpg

FREQUENTLY

ASKED

QUESTIONS

Have questions?  We are more than happy to answer all of them to ease your worries.  If none of these FAQ answer your questions, then please Contact Us.

General information

This information is our most common questions we receive.  They also answer most of the concerns people may have about our products.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ONCE PLACED?


Your order will ship within 2 business days of order placement. We ship orders Via UPS Select (1-5 days) and will send you a tracking number as soon as the order is ready to leave our facility. Packages that are less than 1lb will ship via USPS. We work tirelessly to fulfill orders and get them to you as soon as we can.




WHAT IS THE RETURN POLICY OR REPLACEMENT POLICY?


On a rare occasion if something arrives defective, we will act very swiftly and ship new products to make it right. If you need to return something contact us and we will send a return label.




WHERE IS YOUR BUSINESS LOCATED?


Our business is in Grand Rapids, Michigan. However, we have business partners in Phoenix, Arizona and Boulder, Colorado.




IF I'M PURCHASING LOCALLY, CAN I PICK UP MY PURCHASE?


Yes, either email or call and we will take your order and schedule a pickup.




A PRODUCT IS CURRENTLY OUT OF STOCK - WHEN WILL IT BE RESTOCKED?


When delays happen, we will restock as soon as the product becomes available. If a product you are interested in is currently out of stock, reach out to sales@thegermstoppers.com so we can notify you when the product becomes available.





SERVICES INFORMATION

This information is about the services we perform for people. These questions will answer and should ease your concerns over our services.

WHAT DO THE SERVICES ENTAIL?


We strive to provide a germ free environment. Our employees will arrive to your facility (home/business) and spray sanitizing agents to kill pathogens on any surface you would like to be germ free.




WHAT SERVICES DO YOU RECOMMEND?


We recommend sanitizing the “touch point” surfaces in your home or business. This entails the items that are touched constantly and by multiple people per day. The list would include surfaces such as:

  • Counters
  • Tables
  • Desks
  • Chairs
  • Handles
  • Knobs
  • Faucets
  • Sinks
  • Toilets
  • Switches
  • Rails
  • Pens
  • Keyboards
  • Electronics
  • Phones.




HOW LONG DOES THE PROCESS USUALLY TAKE?


The total time allotted depends on the size of the facility being sanitized. We strive to complete the sanitation process in 30-45 minutes for any facility. Example: A church including 200 chairs, 10 microphones, commercial kitchen, 7 six foot tables, 30 switches and a nursery takes roughly 30 minutes.




AFTER THE SERVICES, WHEN WILL I BE ABLE TO USE THE FACILITY?


Our sanitizing agents take roughly 5 minutes to dry on surfaces. Therefore, by the time we complete the sanitizing process the applied product will be dried and the facility will be able to be used as normal.




WHAT WILL SOMETHING LIKE THIS COST ME?


Cost is directly associated with the size of the facility being sanitized. We try to be as cost effective as we can. A typical home setting would be around $75-$125. Whereas, a business setting would be right around the $100-$175 range.




HOW OFTEN SHOULD WE HIRE YOUR SANITIZING SERVICES?


We offer weekly and monthly contracts that will cater to your sanitation needs and help keep your facility germ free for operation. We have a few different products that differ in their longevity of protection. We will work with you to determine the best plan of action for your specific business or home.





Clean republic

Need more information on what Clean Republic is?

ZOONO SURFACE

Need more information on what Zoono Surface is?

ZOONO HANDS

Need more information on what Zoono Hands is?

Subscribe for Updates

(888) 222-8559

  • Facebook

©2020 by The Germ Stoppers