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FREQUENTLY

ASKED

QUESTIONS

Have questions?  We are more than happy to answer all of them to ease your worries.  If none of these FAQ answer your questions, then please Contact Us.

General information

This information is our most common questions we receive.  They also answer most of the concerns people may have about our products.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ONCE PLACED?


Your order will ship within 2 business days of order placement. We ship orders Via UPS Select (1-5 days) and will send you a tracking number as soon as the order is ready to leave our facility. Packages that are less than 1lb will ship via USPS. We work tirelessly to fulfill orders and get them to you as soon as we can.




WHAT IS THE RETURN POLICY OR REPLACEMENT POLICY?


On a rare occasion if something arrives defective, we will act very swiftly and ship new products to make it right. If you need to return something contact us and we will send a return label.




WHERE IS YOUR BUSINESS LOCATED?


Our business is in Grand Rapids, Michigan. However, we have business partners in Phoenix, Arizona and Boulder, Colorado.




IF I'M PURCHASING LOCALLY, CAN I PICK UP MY PURCHASE?


Yes, either email or call and we will take your order and schedule a pickup.




A PRODUCT IS CURRENTLY OUT OF STOCK - WHEN WILL IT BE RESTOCKED?


When delays happen, we will restock as soon as the product becomes available. If a product you are interested in is currently out of stock, reach out to sales@thegermstoppers.com so we can notify you when the product becomes available.





SERVICES INFORMATION

This information is about the services we perform for people. These questions will answer and should ease your concerns over our services.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ONCE PLACED?


Your order will ship within 2 business days of order placement. We ship orders Via UPS Select (1-5 days) and will send you a tracking number as soon as the order is ready to leave our facility. Packages that are less than 1lb will ship via USPS. We work tirelessly to fulfill orders and get them to you as soon as we can.




WHAT IS THE RETURN POLICY OR REPLACEMENT POLICY?


On a rare occasion if something arrives defective, we will act very swiftly and ship new products to make it right. If you need to return something contact us and we will send a return label.




WHERE IS YOUR BUSINESS LOCATED?


Our business is in Grand Rapids, Michigan. However, we have business partners in Phoenix, Arizona and Boulder, Colorado.




IF I'M PURCHASING LOCALLY, CAN I PICK UP MY PURCHASE?


Yes, either email or call and we will take your order and schedule a pickup.




A PRODUCT IS CURRENTLY OUT OF STOCK - WHEN WILL IT BE RESTOCKED?


When delays happen, we will restock as soon as the product becomes available. If a product you are interested in is currently out of stock, reach out to sales@thegermstoppers.com so we can notify you when the product becomes available.





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